This Refund & Return Policy outlines the conditions under which MedixoPro Solutions may accept returns and issue refunds for laboratory and scientific research equipment. Our policies are designed to protect both our customers and business operations while ensuring a fair and transparent purchasing experience.
Before initiating any return, we encourage all customers to review this policy in full and contact our support team — we are committed to resolving concerns as efficiently and professionally as possible.
Refund Eligibility
Eligibility CriteriaA refund may only be considered if all of the following conditions are met simultaneously. Partial fulfillment of these criteria does not guarantee eligibility.
- The instrument received is defective, damaged upon arrival, or materially incorrect as compared to the confirmed order
- MedixoPro has been given the opportunity to evaluate the issue and is unable to provide a repair or replacement solution
- The item is returned in its original packaging, including all accessories, manuals, cables, and documentation
Technical Evaluation Required
All refund requests are subject to a technical evaluation by our in-house team. MedixoPro reserves the right to first attempt repair or replacement before a refund is considered. Refunds will only be processed after this evaluation process is completed.
Non-Refundable Cases
ExclusionsRefunds will not be issued in any of the following circumstances. These exclusions apply regardless of the time elapsed since delivery.
- Customer change of mind or preference after the order has been placed or delivered
- Incorrect orders placed by the customer, including wrong model, specification, or configuration selection
- Damage caused by improper use, mishandling, unauthorized modifications, or operation outside manufacturer guidelines
Buyer Responsibility Reminder
It is the Buyer's sole responsibility to verify that the equipment meets their specific operational, regulatory, and compatibility requirements before completing a purchase. Please refer to our full Terms & Conditions for details on Buyer obligations.
Return Authorization (RMA)
ProcessAll returns must receive prior written approval from MedixoPro. Unauthorized returns will not be accepted, processed, or credited under any circumstances.
Contact Our Support Team
Reach out via email at support@medixopro.com or call +1 (609) 801-7361, providing your order number, product details, and a description of the issue.
Technical Evaluation
Our team will review your case and may request photographic or video evidence of the defect or damage to assist in the evaluation process.
Receive Your RMA Number
Upon approval, you will be issued a Return Merchandise Authorization (RMA) number along with return instructions. This number must be clearly marked on the outside of the return package.
Ship the Item
Package the item securely in its original packaging and ship it to the designated return address using a trackable shipping method. Returns without a valid RMA number will be refused.
Return Shipping Address
LogisticsOnce your return has been approved and you have received your RMA number, please ship your item to the following address. Ensure the RMA number is clearly referenced on the package and all accompanying documentation.
MedixoPro Solutions — Returns Department
4982 South Broad StreetHamilton, NJ 08620
United States 🗺 View on Map
Shipping & Handling Responsibility
LogisticsCustomers are responsible for ensuring that returned items are securely and appropriately packaged to prevent further damage during transit. MedixoPro will not be held liable for damage incurred during return shipping.
- Customers are responsible for all return shipping costs unless otherwise expressly approved in writing by MedixoPro
- Returned items must be securely packaged using appropriate protective materials to prevent damage during transit
- Products damaged due to inadequate packaging during return shipping may be rejected or may not qualify for a refund or credit
- MedixoPro recommends using a trackable and insured shipping service for all returns
Transit Damage on Delivery
Any damage that occurs during inbound delivery from MedixoPro to the customer must be reported promptly upon receipt, accompanied by clear photographic evidence and carrier documentation. Claims submitted after delivery acceptance without a noted damage record may not be eligible for resolution.
Our Commitment to You
Customer PromiseCustomer satisfaction is a foundational priority at MedixoPro. We understand that issues can occasionally arise, and we are dedicated to resolving every concern efficiently, fairly, and professionally.
Before initiating a formal return, we strongly encourage customers to contact our support team directly — in many cases, our technical specialists can resolve issues remotely, saving time and inconvenience for all parties.
Fast Response Times
Our support team responds to all inquiries within 24–48 hours and works diligently to provide the most practical and timely resolution available.
Technical Expertise
Our in-house biomedical specialists are equipped to assess, diagnose, and often resolve equipment issues without the need for a physical return.
Reach Us Before You Return
Before initiating a return, we encourage you to contact our support team first. Many equipment issues can be resolved quickly through technical guidance — no shipping required. Our team is available to help you find the fastest and most convenient solution.
Need Help With a Return?
Our support team is here to assist you with return requests, RMA approvals, technical troubleshooting, and any policy-related questions.